ITEM(S) IN MY ORDER ARRIVED DAMAGED

• WE GUARANTEE THAT ANY ITEMS THAT HAVE BEEN DAMAGED IN TRANSIT WILL BE REPLACED ONCE YOU NOTIFY US. We ask that you take a photo of the item, clearly showing the damage incurred and email it to sales@thelasergiftshop.co.uk. Please include details of your order such as your order no or email address and we would send a replacement product.

  WILL I BE CHARGED EXTRA FOR CUSTOMISING MY GIFT

• Absolutely not. All our gift items are personalised for free. Should you choose to not have your gifts personalised, simply write N/A in the message box at checkout
  

  I WANT TO CANCEL MY ORDER

  Please note that if your order has already been processed, we will not be able to cancel.

  I WANT TO RETURN MY ORDER

  Non personalised gifts may be returned for a refund or replacement- initial postage fee (if posted for free) may be deducted from refund. Additional postage costs shall apply in the case of a replacement.

  Please note that our return policy does not apply to items which have been personalised or custom made for you or if you have provided incorrect or inaccurate information during the order process.

  Should you wish to return a non personalised item, please contact us on sales@thelasergiftshop.co.uk for a unique returns reference number and applicable postal address

  Refunds usually take up to 2-3 working days once received and checked by us

  WRONG PERSONALISATION OR SPELLING ERROR

  We always personalise your gifts as you've requested during the order process. Messages are always copied and pasted as this helps minimise errors. Please double check your messages and that the size of the product ordered is suitable before completing your order.

  If your gift arrives with an error, please contact us, and we will be happy to help you.

  I FORGOT TO ORDER ANOTHER PRODUCT. CAN I ADD IT TO MY ORDER?

  Unfortunately, we will not be able to add more items to your order once production starts as dispatch is always immediately after. Therefore you'll need to create another order.